Account and workspace access
Accept an invitation, sign in, recover your account, and choose the right workspace.
Your account identifies you; your workspace membership determines which hiring records you can access. A single account may belong to several workspaces with a different role in each.
Accept a team invitation
- Open the invitation sent by your workspace Admin.
- Sign in or create the account associated with the invited email address.
- Complete any email verification shown by the application.
- Accept the invitation and confirm the selected workspace in the header.
- Open Reports or Candidates to confirm you are in the intended workspace.
Organisation invitations normally expire after seven days. If the link has expired, ask an Admin to resend it. Do not forward an invitation to someone else or use a different person's account.
Sign in and recover a password
Use the application's sign-in page. If you have forgotten your password, choose the password-recovery link and follow the email instructions. Use the newest reset email and never share its link.
If an active-session confirmation appears, read the prompt before continuing: the application is asking you to resolve an existing session. On a shared device, sign out when finished. Do not approve a session you did not initiate.
Switch workspaces
Use the workspace switcher in the application header. Check the new workspace name before creating, sharing, deleting, or downloading candidate information. Your role and available records can change with the selected workspace.
Missing records do not necessarily mean deletion. First confirm the active workspace, then check filters or search. If a workspace is absent from the switcher, ask its Admin to confirm your membership.
Update your account
Open Settings → Account to update your name, avatar, or password. Your account profile applies across memberships. Workspace roles are managed by each workspace's Admin. Email-address changes are not currently offered in account settings.
When access fails
| Symptom | Next step |
|---|---|
| Invitation no longer works | Ask the inviting Admin to check expiry or revoke/resend it |
| Reset email did not arrive | Check the address and mail folders, then use the application's retry path |
| You can read but cannot create | Check whether your workspace role is Viewer |
| A workspace or record is missing | Confirm membership, selected workspace, and search filters |
| Developer settings is absent | It requires Admin access; integration features also need to be enabled |
See roles and permissions for capabilities and settings for workspace administration.